Question 1

How does personalization work?

Accepted Answer

Select your customization options on any product page — initials, engraving text, colors or logo. Our artisans apply your personalization by hand, and you'll receive a digital proof for corporate orders before production begins.

Question 2

What is the minimum quantity for wholesale or corporate orders?

Accepted Answer

Corporate programs typically start at 25 units per product. Volume tiers unlock progressively better pricing — submit a wholesale inquiry and our team will prepare a tailored quotation within 24 hours.

Question 3

Do you ship worldwide?

Accepted Answer

Yes. We ship insured and fully tracked to over 90 countries. Orders above $250 enjoy complimentary express shipping. Duties and taxes are calculated at checkout where applicable.

Question 4

How long does production take for personalized items?

Accepted Answer

Individual personalized pieces are crafted within 2–4 business days. Corporate and bulk orders vary by quantity and branding method; most programs complete within 7–14 business days.

Question 5

Can I return a personalized product?

Accepted Answer

Personalized items are made uniquely for you and cannot be returned unless faulty. Non-personalized items may be returned within 14 days in original packaging. Faulty items are replaced or refunded immediately.

Question 6

Can you add our company logo to any product?

Accepted Answer

Almost every product in our collection can carry your logo via gold foil, laser engraving, embossing or embroidery. Our corporate team will advise the best method for your chosen product.

Question 7

Do you offer gift wrapping and personal messages?

Accepted Answer

Every order arrives in our signature luxury packaging. You may add a complimentary hand-written gift note at checkout, and premium ribbon options are available on hampers and gift boxes.

Question 8

Which payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, PayPal, Apple Pay and bank transfer for corporate accounts. Wholesale clients may request invoicing with agreed payment terms.

Frequently Asked Questions